We accept Visa, Mastercard, American Express, Discover, PayPal, Money Orders, and Money Transfers (Western Union or MoneyGram).
We are currently not accepting any international orders, if you'd like to make USA shipping arrangements please email us.
You may return defective products for exchange up to 7 days after items have been received. All returns must have a Return Authorization Number (RA#) prior to shipping back any items. Call us (800) 975-1613 or email us for your RA#.
The following are non-returnable items: headphones, microphones, replacement lamps (light bulbs), cartridges and styli, computer software, bulk cables. Returned items are subject to a 15-20% restocking fee. Returns are processed within 48 hours of being received. Shipping charges are not refundable. Any items returned must be in original condition, complete with the original packaging, manuals, blank warranty cards and all original accessories. We reserve the right to refuse any returned items that are not 100% complete.
There is no sales tax charged on any order shipped outside of IL.
Financing is available through PayPal's Bill Me Later method:
We have a 3 month layaway program. As long as payments are made on a monthly basis you will never be charged interest. You can hold a product at its current price while having the freedom pay as you go!
Free ground shipping is available for online orders that go to a single US address, free shipping is excluded on used equipment. This offer applies to U.S. delivery addresses in the 48 contiguous states. This free ground shipping offer may be used with other promotional offers. If your order qualifies for free ground shipping, but contains items that are on back-order or out of stock, we will ship those items to you when they become available and apply free ground shipping to both parts of your order. This offer excludes over-sized / heavy 'truck-only' items that cannot be shipped via UPS. Overweight /over-sized items must be shipped as freight. We reserve the right to change or discontinue this free shipping offer at any time.
If you have a time sensitive shipment (Next Day, 2nd Day Saver, or 3 Day Select), call us (800) 975-1613, Nerd Audio will ship out merchandise within 72 hours of your order being placed. Time sensitive shipments (Next Day, 2nd Day Saver, or 3 Day Select) must be received by 3pm (Central) in order to ship the same day. Orders received after 3pm (Central) will not be shipped until the following business day. Orders placed after 3pm (Central) on Friday will not be processed until the following Monday. Orders are shipped out on business days only. Shipments require a signature upon delivery; packages will not be left at a doorstep. All shipments are insured through UPS Ground for the total purchase amount, this will cover any damages that may occur during transmit. Nerd Audio is not responsible for the duration of delivery time once it has left the premises. UPS Ground deliveries usually arrive within 7 to 10 business days. Nerd Audio will provide a tracking number for all packages. Nerd Audio will consider a delivery late 24 hours after the expected delivery date. At that point, Nerd Audio will take the necessary actions to recover the shipment. Customers are responsible for shipments after they have signed for the delivery. Nerd Audio assumes no responsibility for shipping charges that have occurred during a return. Sender must pay all shipping charges on returned merchandise.
Shipping and Handling Charges: We try to make this as affordable as possible but we would like to let you know these are the costs that are associated with the charge: -Actual Shipping Cost -UPS Fuel Surcharge -UPS Pickup Fee -Residential Surcharge (UPS shipments) -Packing Materials (Boxes, packing peanuts, bubble wrap) -Actual labor to process and ship the orders.
Coupons are redeemable only for online or phone orders, unless the coupon itself indicates otherwise. Coupons cannot be used in addition to other promotional offers. Limit one coupon per order. Not redeemable on sale, clearance, demo, open-box items, previous purchases, rain-checks, or installation services. Coupons are deducted from order total prior to taxes or shipping charges. No dealers. No copies.
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.